Warranties
RowOne® stands behind its products. We do not have complete control over the conditions to which our merchandise is subjected after it leaves the warehouse. Therefore, we cannot give an unequivocal guarantee. If an item is defective, it should be called to our attention immediately upon arrival. We require photographs of the defect before resolving the problem. After the warranty period, if the product needs to be returned to our factory for repairs, it must be returned freight prepaid. The cost of the repair and return freight will be charged.
Note: RowOne® is not responsible for shipping damages. Please see Packing and Damages.
RowOne®s warranty pays for labor and workmanship for one (1) year on all furniture manufactured by RowOne®. RowOne® product warranties are only to the original retail consumer and takes effect from the date of delivery to the original retail consumer.
RowOne’s® sole liability is limited to repair, or parts replacement. Should there be service required under the warranty, RowOne® will pay the initial service inspection but will not be responsible for any transportation costs.
If after inspection no repair is necessary because of not being a warranty issue, such as power cords coming undone, hardware being abused, parts being removed by the customer or product misuse then initial service fee will be payable by the consumer or dealer to the third party.
After one (1) year, the original retail consumer will be responsible for all costs related to labor. See Parts Warranty above for details.
RowOne’s® warranty does not include the following:
- Commercial, institutional or other non-residential uses including rental or rent-to-own.
- Product sold AS IS, second-hand, through liquidation sales or by a non-authorized dealer.
- Products deemed misused, mishandled, altered, or abused.
- Product improperly maintained, cleaned or care.
Warranty for chairs:
3 Years-Frames
3 Years-Mechanism
3 Years-Motor
1 Year-Fabric, Leather
1 Year Cushion Foam
